Privacy policy

PRIVACY POLICY

Pataca & Palmer Essentials ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit and make purchases from pandp-essentials.myshopify.com (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy.

WHAT INFORMATION WE COLLECT

When you place an order or create an account, we collect personal information including but not limited to:

Name
Email address
Billing and shipping address
Payment information (processed securely via Shopify Payments — we do not store card details)
Phone number (if provided)
Order history and browsing behaviour on our Site

HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process and fulfil your orders
Send order confirmation and shipping notifications
Respond to customer service enquiries
Send marketing communications (only with your consent)
Improve and personalise your experience on our Site
Comply with our legal obligations

SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders, including:

Shopify (our e-commerce platform)
AutoDS (our fulfilment partner)
Payment processors
Email service providers

These parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.

COOKIES

Our Site uses cookies to enhance your browsing experience and gather analytics data. You can choose to disable cookies through your browser settings, though this may affect certain functionality on our Site.

YOUR RIGHTS (UK GDPR)

As a UK resident, you have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data
The right to withdraw consent to marketing at any time
The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at alastairdeanthony403@gmail.com.

DATA RETENTION

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 6 years in accordance with UK tax regulations.

DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All payment transactions are encrypted via SSL.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.